safelink national verifier

To see the return policy ("Return Policy") applicable for your Phone, please refer to the section below based on how you made your purchase. Any support questions related to third party downloads, apps, or web content should be directed to the third-party and not SafeLink. Affordable Connectivity Program (ACP). Data transmitted over Wi-Fi does not count against your data usage. Step 2: Service Providers Review Failures and Submit Existing Documentation. Unlocking Policy Plan changes on or after the 25thday of the month may be delayed until the month after the following month. All other trademarks, service marks, and trade names referenced in this site are the property of their respective owners. When you use Wi-Fi Calling to dial 911 and you are away from your Primary Address, we will have no information about your location. To determine whether your purchase is eligible for return, please contact the store where you originally made your purchase. 3 USAC | Guide to Changing an Address in the National Verifier. Sign Up to Get Lifeline. The ways to contact customer service are mentioned below -. Utah Customers: Customers in Utah will receive an additional 400 airtime minutes each month, through support provided by the state universal service program. TracFone will provide customer service during normal business hours. The National Verifier (NV) is Lifelines centralized application system. Please chat / share documents with us at +1 (469)450-3507. The Federal Communications Commission (FCC) is now using a National Lifeline Eligibility Verifier to review an applicant's Lifeline eligibility. NO CLASS, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL OR GENERAL INJUNCTIVE RELIEF THEORIES OF LIABILITY OR PRAYERS FOR RELIEF MAY BE MAINTAINED IN ANY ARBITRATION HELD UNDER THIS AGREEMENT. Airtime minutes are not deducted for calls to 911 and/or Enhanced 911 (E911), and all Phones will be able to call 911 and/or E911 even if they have no airtime remaining. Each group of states and territories is known as a launch. Even within a coverage area, factors such as terrain, weather, structures, foliage, signal strength, traffic volumes, service outages, network changes, technical limitations, or your equipment may interfere with actual service, quality and availability. Program and Income Verification Go to the National Verifier Website to create an account and enter any relevant information. Data Cards do not include minutes or service days. Non-Rated Content.SafeLink strives to present and offer only generally acceptable content. This is the entire warranty between SafeLink and the Purchaser, and supersedes all prior and contemporaneous agreements or understandings, oral or written, relating to the Product, and no representation, promise or condition not contained herein shall modify these terms. If anything is missing or device is not in like-new condition, your shipment may not be accepted. Whenever you plan a change of residence, you should call Safelink customer service before you move so that by the time you arrive at your . No waiver of a breach of any term shall be deemed a waiver of any other or subsequent breach of a term. The Safelink representitive talked to his supervisor and neither could see a reason why, except that the National Verifier somehow deemed me "ineligible". Notwithstanding this provision, if we make any changes to the dispute resolution provision of this Agreement, such changes will not affect the resolution of any disputes that arose before such change, unless you want them to apply to a pending dispute. If you have a disability and need assistance with your Lifeline application, please contact the Lifeline Support Center at (800) 234-9473. For any third party downloads attributed to your Account, you agree that SafeLink is not responsible for the download, installation, use, transmission failure, interruption, or delay, of any web content, website, app, or app store you accessed. When purchasing Double Minutes, all SafeLink customers automatically receive Double Minute benefits on any purchases of additional airtime. Your SafeLink Phone is covered by a one (1) year limited warranty, set forth below, administered by SafeLink. SafeLink is not responsible for any third party content, advertisements, or websites you may access using their phone. Data Services are for individual use only and may not be offered for resale. 1. However, your Phone will remain active and you may continue using it as long as you have available airtime minutes and service days remaining. We will use theNational Verifier Launchespage and the NV launch email lists to communicate with service providers about launch specific information. The Lifeline National Eligibility Verifier (National Verifier) is a centralized system that determines whether subscribers are eligible for Lifeline. If your ACP plan includes any unlimited service, we reserve the right to review your account for usage in violation of the SafeLink Terms and Conditions. While you are enrolled in the SafeLink Program, you will receive a free monthly allotment of airtime minutes, as approved in your state. Information related to fraudulent transactions, including, but not limited to, IP addresses, detailed call records, transaction data and email addresses is collected and may be provided to appropriate law enforcement officials to assist in the prosecution of any persons attempting to commit fraud in connection with their purchases and other transactions on the SafeLink website. Airtime minutes are deducted for all incoming and outgoing calls, including incoming call waiting calls, simultaneous calls, calls to toll free numbers including Customer Care, 411 and to access your voicemail. The unauthorized unlocking or resale of your SafeLink Phone constitutes a violation of this Agreement and will invalidate the Limited Warranty associated with your Phone. Unlimited Talk and Text Plan and 6GB of High Speed Data**, Unlimited Nationwide Anytime Minutes Customers whose SafeLink phones are not data-enabled or that cannot use Mobile Web Access will not receive a discount or refund for the unused data service. For simultaneous calls, such as incoming call waiting and 3-way calling (where available) airtime minutes will be deducted for each call. You are responsible for safeguarding your ILD Service and Account information. Airtime Rates, Usage and Included Monthly Minutes. THE AMOUNT OR TERMS OF ANY SETTLEMENT OFFER MAY NOT BE DISCLOSED TO THE ARBITRATOR UNTIL AFTER THE ARBITRATOR ISSUES AN AWARD ON THE CLAIM. SafeLink will provide potential and existing Lifeline Customers with information regarding 911 and/or E911 emergency calling service in accordance with federal and state requirements. Beginning June 1, 2017, the California Lifeline Program (California Lifeline) has a new limitation on consumers requesting the California Lifeline discounts for phone services. I am now going to try and start calling the National Verifier.The National Verifier is a system designed to get potential . YOU AND SAFELINK UNCONDITIONALLY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT IN ANY WAY. TTY Limitations for 911 Calls:Due to technical limitations, Wi-Fi Calling cannot be used with TTY devices and will not support 911 calls over TTY devices. Each Airtime Card includes a set number of minutes, data and service days that begin to run from the date you add the airtime to your SafeLink Phone. Check Status. Binding Agreement. Then re-submit your enrollment application through Xfinity. Use of a wireless system typically begins when you press the "send," "call" or other key to initiate or answer a call, and does not end until you press the "end" key or the call is otherwise terminated. In addition, if SafeLink determines, in its sole discretion, that you have violated these prohibitions, SafeLink will permanently de-enroll you from the SafeLink Program, permanently deactivate your Phone, and permanently flag your personal information so that you may not re-enroll in the SafeLink Program in the future. Unlocking a SafeLink device refers to disabling software that would otherwise prevent you from activating the device on another carriers network. SUBMIT. Per call charges are rounded up to the next whole penny. Residents of Tribal Lands have the option of receiving a free cellular phone provided by SafeLink. SafeLink will make every effort to assist such customer in obtaining a handset that is in compliance with all applicable laws, rules, and regulations. SafeLink will determine at its sole discretion whether or not an applicant meets the eligibility requirements to participate in the SafeLink Program. Data Cards can be added to your Phone at any time, as long as the Service is active. IT IS A VIOLATION OF FEDERAL AND STATE LAW TO SELL OR GIVE AWAY (1) A SAFELINK PHONE (OR A SAFELINK SIM CARD) OR (2) SAFELINK SERVICE PROVIDED TO THE CUSTOMER. Customers in the State of Washington who have a problem with their SafeLink Service and are unable to resolve it by contacting our Customer Care Department may contact the Washington State Attorney General, Consumer Protection Division, by calling 1-800-551-4636. Upon its conclusion, your service, if you choose to continue it, will be subject to SafeLink's regular rates, terms, and conditions. If you reach thirty (30) days without any Usage, you will be notified that failure to use your Phone within fifteen (15) days will result in termination of your Lifeline benefits. For assistance or more information about your SafeLink Product or Service, please contact SafeLink Customer Care at 1-800-723-3546. "Usage" includes any of the following: making a call; answering a call from someone other than SafeLink; sending a text message; using data services; retrieving your pending minutes by pressing 555; completing the annual recertification process; purchasing airtime or data; or otherwise informing SafeLink that you wish to continue participating in the SafeLink Program by contacting our Customer Care Department at 1-800-723-3546. 19. For purposes of the Lifeline Program, the term Tribal Lands includes any Federally recognized Indian Tribes reservation, pueblo, or colony, including former reservations in Oklahoma, Alaska Native regions established pursuant to the Alaska Native Claims Settlement Act (85 Stat. The National Verifier (NV) is Lifeline's centralized application system. You will still have access to unlimited voice and text service, but will not have access to data services until another card is redeemed. At SafeLink, we use automated and manual systems to obtain and confirm proper credit card authorization. If you are de-enrolled from the SafeLink Program and your service otherwise becomes "past due," your Phone service will be deactivated, and you will lose unused minutes, if any, as well as your telephone number. Upon its conclusion, your service, if you choose to continue it, will be subject to SafeLinks regular rates, terms, and conditions. You are further responsible for the purchase and maintenance of any additional hardware, software and/or Internet access required in order to use SafeLink Service. P.O. SafeLink customer service may be reached at 1-800-723-3546. Premium SMS refers to text messages that are sent to a designated "short code" or buying or attempting to buy SMS services from anyone other than SafeLink. If a California Lifeline Customer does not receive a voice grade connection, SafeLink will provide service to that Customer using a different technology, if available. 6GB Data, SafeLink Unlimited Talk and Text Plan (40 GB Data at 4G Speed), Unlimited Nationwide Voice, Text and Data; 4G speed. Credit card fraud is a criminal offense. No restocking, handling, or shipping fees will be charged to you for this device return. Unless you are using Wi-Fi, any data you access by using your SafeLink phone will count against your data balance ("Data Usage"). SafeLink text messaging may not be used for certain unauthorized uses that adversely impact our service. Terms of Limited Warranty. Bring Your Own Phone. You agree not to hold SafeLink liable for any offensive or objectionable content. You can also contact the LifeLine Support Center for questions regarding the recertification process by calling 1-800-234-9473 or by emailing [email protected] Contact one of our agents at 1-800-SafeLink (723-3546) and make sure . MOBILE IDENTITY PROTECTION, https://www.tfwunlockpolicy.com/wps/portal/home/. Except I was eligible for 2 months prior. Puerto Rico Customers: Customers in Puerto Rico will receive an additional 150 airtime minutes each month, through support provided by the commonwealths universal service program. These requirements are based on a persons participation in a state or federal support program(s) or by meeting certain income requirements based upon the Income Poverty Guidelines as defined by the U.S. Government. If your Phone has a SafeLink SIM card, then you agree to safeguard it, and not allow any unauthorized person to use it. Follow the voice prompts until you are connected to a live customer service agent. Step 1: Check Your Eligibility for the ACP. Customers who would like to check if they are eligible or submit an unlocking request can do so online at https://www.tfwunlockpolicy.com/wps/portal/home/ or by calling 1-888-442-5102. SafeLink offers its customers international long distance service ("ILD Service") as an additional feature. 7. 2. Availability, Interruptions and Discontinuation of Data Service:SafeLink does not guarantee the availability of Data Services in your coverage area and reserves the right to modify, suspend, interrupt, discontinue or permanently cancel Data Services, or portions thereof, without notice Data Services are not available outside of your coverage area. (8) IF A COURT DETERMINES THAT THE PROHIBITION ON CLASS ARBITRATIONS OR THE LIMITS ON THE ARBITRATORS AUTHORITY SET FORTH IN SUBSECTION (3) OR THE PROCESS SET FORTH IN SUBSECTION (6) CANNOT BE ENFORCED UNDER APPLICABLE LAW AS TO ALL OR PART OF A DISPUTE, THEN THE AGREEMENT TO ARBITRATE WILL NOT APPLY TO THAT DISPUTE OR PART OF THE DISPUTE, WHICH MAY PROCEED IN COURT EITHER ONCE THE ARBITRATED MATTERS HAVE CONCLUDED OR SOONER IF THE COURT SO REQUIRES. Please call us first! Occasionally, however, callers may attempt to call 911 in areas where there is no wireless coverage. You will be redirected to your state's Lifeline online application form. If a consumer is not found in an automated database, they will need to provide documentation for manual review. Such calls shall not count against California Lifeline customers allotted minutes for those consumers enrolled in limited minute plans. All SafeLink plans will comply with the requirements set forth in CPUC D. 14-01-036, Appendix A 2, 4(a)-(j), and will be available to qualified households on a nondiscriminatory basis. You must notify us of any disputed charges within sixty (60) days of the charges or you will have waived your right to dispute the charges. To use these plans, the consumer must purchase and redeem a service card. The program will terminate when appropriated funds are depleted. SafeLink Keep Your Own Smartphone plan requires a compatible or . Examples of some unauthorized uses include, but are not limited to, the following: (i) continuous uninterrupted voice calls or otherwise using your voice service to provide monitoring services, data transmission, transmission of broadcasts, transmission of recorded material, interconnection to other networks, telemarketing activity, autodialed calls, or robocalls; (ii) automated text or picture messaging to another mobile device or e-mail address including, without limitation, generating spam or unsolicited commercial or bulk texts or emails (or activities that facilitate the dissemination of such texts or emails); (iii) uninterrupted and continuous web browsing, uploading, downloading, or streaming of audio or video; (iv) server devices or host computer applications, including, but not limited to, web camera posts or broadcasts, automatic data feeds, automated machine-to-machine connections or peer-to-peer (P2P) file sharing; (v) as a substitute or backup for private lines or dedicated data connections; (vi) use of your smartphone or your mobile hotspot to resell internet connectivity, or to provide internet connectivity for the primary purpose of crypto-mining or adding, securing, or verifying transactions to a blockchain or any blockchain-based cryptocurrencies; (vii) any use of smartphone data meant to be used exclusively on the smartphone device to provide connectivity, directly or indirectly, to other devices, including but not limited to, routers, jetpacks, modems, Smart TVs, computers, tablets or servers and/or serving as a replacement for your home internet service. For example, 911 service via Wi-Fi Calling may be limited or not available due to various circumstances, including, relocation of equipment, loss or disruption of power, internet or wireless service, internet congestion or a connection failure, delays in availability of registered location information, and/or other technical problems. SafeLink is funded by the Universal Service Fund Lifeline (Lifeline) program and administered by the Universal Service Administrative Company. WE'LL REIMBURSE ANY FILING FEE THAT THE AAA CHARGES YOU FOR ARBITRATION OF THE DISPUTE AT THE CONCLUSION OF THE ARBITRATION IF YOU FULLY PARTICIPATE IN THE PROCEEDING. 8. The number assigned to your SafeLink Phone at the time of activation will not be changed, unless required by a Carrier or if it is otherwise lost, following deactivation. The phone must not have any liquid or physical damage. Note that certain customers who enrolled prior to December 1, 2019, and received more than 350 minutes per month, may have their additional voice minutes grandfathered in. The Universal Service Administration Company (USAC) operates the National Verifier on behalf of the FCC. Data Usage begins when your phone makes a data connection. WHILE THE PROCEDURES IN ARBITRATION MAY BE DIFFERENT, AN ARBITRATOR CAN AWARD YOU THE SAME DAMAGES AND RELIEF, AND MUST HONOR THE SAME TERMS IN THIS AGREEMENT, AS A COURT WOULD, SUBJECT TO THE LIMITS ON ARBITRATOR AUTHORITY SET FORTH BELOW. SafeLink and its Carriers or other service providers may, from time to time, remotely update or change the encoded information on your SIM card. 22. Service begins on the day you add the Services to your SafeLink phone. You may be charged applicable taxes and fees at the time of purchase in certain areas. Express Written Consent to Receive Communications. To be added to an NV launch list and for any questions related to the NV, service providers must emailLifeline Programindicating which states and/or territories they do business in. You should not send original documents to SafeLink. After your high speed data threshold is reached, your data speed will be reduced to as low as 64 kbps for the remainder of your 30-day plan cycle. If you fail to complete your annual verification by your service anniversary date, you will be de-enrolled from the SafeLink Program. You must return the phone in like new, working condition, returned in the original manufacturer's packaging with all included accessories, including, device, battery, charger, and manual. TracFone will provide access to public safety N11s (211, 311, 511, 711, 811 and 911) without fee but with minutes decremented for 211, 311, 511, 711, and 811 calls on non-unlimited calls. For Customers with Apple devices: SafeLink will automatically unlock the device when it becomes eligible for unlocking. Your ILD Service will only work when SafeLink Service is active and when you have a positive balance in your Account. If we are unable to resolve your dispute, then you and we agree to resolve all disputes in arbitration or small claims court as described below. SafeLink ILD Service is not intended for intrastate dialing in the US, to place calls to area codes 500, 700, 800, 888, 877, 866, 855, 900, 976, 411 or 555, nor to place certain toll-free, operator-assisted, third-party billed, directory assistance or collect calls. Customers who are no longer eligible (for any reason) for enrollment in the SafeLink Program must, within thirty (30) days, notify SafeLink that they no longer meet the eligibility requirements for enrollment. 688), Indian allotments, and Hawaiian Home Lands. Submit your proof documentation using any of the options below: Online Log in or create a new account and upload copies of your proof documentation. SafeLink airtime is issued in minute (or unit) increments. Terms + Conditions Free or Discounted Phone** or SIM Card 6. You will be advised of any Content Charges prior to finalizing any content you purchase. All rates are subject to change at any time, without prior notice. After the 30-day clock stops, a consumer may then submit another enrollment request for the California Lifeline discounts for cell phone service, as applicable. For more information on this process, visit theEligibility Decision Processpage. To process a return, you must follow the return instructions that came with your Phone and pay for the shipping cost to send it back to us. You agree not to unlock, reflash, tamper with or alter your SafeLink Phone in a manner which conflicts with our Unlocking Policy, referenced in Section VII, below. Federal law permits only one Lifeline benefit per household (which is defined as any individual or group of individuals who live together at the same address and share income and expenses). You can also contact the LifeLine Support Center for questions regarding the recertification process by calling 1-800-234-9473 or by emailing [email protected] north carolina marine fishes poster news Uncategorized safelink . It will not allow you to place calls to all destinations or to all countries. This Agreement constitutes the entire Agreement between You and TracFone Wireless, Inc. with respect to any SafeLink Product and/or Service. 11. 2022 TRACFONE. Contact one of our agents at 1-800- SafeLink (723-3546) and make sure the address we have is correct, all packets will be mailed to the address in file. National Verifier How to Change a Consumer Address Existing Lifeline subscribers are not required to re -qualify for Lifeline as continued eligibility is controlled via the annual recertification process. 9. Calls to customer service should be made using the 611 dialing code. SafeLinks $10 Global Calling Card expires 180 days after last use, or thirty (30) days after your SafeLink Service is suspended. Supporting Partners ); (d)accidents or any health-related claims arising from or related to our Products or Service; (e) content or information accessed on your phone while using our Products or Service; (f) an interruption or failure in accessing or attempting to access emergency services from a phone, including through 911, enhanced 911 or otherwise; (g) interrupted, failed, or inaccurate location information services; (h) content or information that is blocked by a spam filter; (i) damage to your phone or any computer or equipment connected to your phone, or damage to or loss of any information stored on your phone, computer or equipment from your use of the Services or from viruses, worms, or downloads of malicious content, materials, data, text, images, video or audio; (j) things beyond our control, including acts of God (for example, weather-related phenomena, fire, earthquake, hurricane, etc. T herefore, the consumer will not be required to re - Wi-Fi Calling enhances your coverage in buildings and other locations. While participating in the SafeLink Program, a Customer shall not be permitted to sell, rent, give away, or in any way allow another person to use their SafeLink phone (Phone) or SafeLink Service. To prove your household income meets the federal poverty guidelines, you will need to upload one of the following documents in the National Verifier: The prior year's state, federal, or tribal tax return. At ( 800 ) 234-9473 Eligibility requirements to participate in the SafeLink program airtime minutes will be redirected your! ( or unit ) increments set forth below, administered by the Universal service Administration Company ( )... It becomes eligible for unlocking Check your Eligibility for the ACP Verifier Launchespage and NV. A term your data usage begins when your phone makes a data connection this site are property. Not in like-new condition, your shipment may not be used for certain unauthorized uses that adversely impact our.. 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